Return/Refund Policy:
Returns:
NOTE: Please do not send your purchase back to the warehouse, manufacturer or sender address.
To start return please send email to returns@AshleyRugsDecor.com with your order number and reason of return. Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and refund will be issued with in 3-5 business days.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Exchanges (if applicable):
We replace items if they are defective or damaged at our cost. For customer's remorse reason we ask customer to pay return shipping fee. If you need to exchange please send us an email at customer@AshleyRugsDecor.com
Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item unless it arrived defective due to shipping or manufacturer defects. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.You should consider using a trackable shipping service or purchasing shipping insurance.